Symposium on etiquette a the faculty of administration and economics
Faculty of administration and economics at University of Baghdad held a symposium on (the role of quality in the management of etiquette in departments’ secretaries). Assistant Prof. Dr. Fadhila Salman Dawood gave a presentation on the basic principles in dealing with etiquette art which is the art of good qualities or “very polite behavior” and the rules related to ethics, courtesies, behavior in various events such as concerts and official or social banquets. These procedures combine sophistication and simplicity and they are based on beauty, introduction, dialogue and acquaintance, shaking hands. It is worth mentioned that the scientific studies have proven that if you learn how to deal with others you have made 85% of success and 99% of personal happiness whereas 15% of this success is due to technological training, skill and job performance and 85% of it is due personality traits and the ability to deal with people successfully.